Return Policy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority.

UNISON CA Marketing's procedures are to check all items before shipping out to our customers to ensure that all items are in order and in good condition. All items sold are not returnable, refundable nor exchangeable. In the event that wrong goods are received, damaged or broken, kindly contact us at customerservice@unisonca.com within 3 days of receiving your items. We will reply your email within 48hours of receipt of your email.

You must Register for an account prior to placing an order. 

The following conditions apply:

- All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing, used, soiled or washed are not entitled for the refund / return.
- UNISONCA will issue you a Product Return Acceptance Email in case where your product return request is accepted. The returned items must reach us within 14 days from the Product Return Acceptance Email’s date.
- Customers are to undertake the full responsibility for returning the goods to UNISON CA Marketing. All freight, shipment and insurance charges are to be borne by the customers. UNISON CA Marketing shall not be liable for any damages or lost of items during the return shipment back to UNISON CA Marketing.
- All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.
- UNISON CA Marketing shall replace the same items to customers in the event that wrong goods are delivered or damaged that are directly resulted from UNISON CA Marketing error. In the event that same items/goods are not available, UNISON CA Marketing shall refund the purchase price of the items excluding the delivery charges in the form of e-cash voucher to the customer. This e-cash voucher cannot be exchangeable for cash and can be solely used for purchase of items in www.store.unisonca.com.